A real person, local to Falkirk.

Why I started Falkirk Tech Help

Technology is supposed to make life easier—but for many people, it does the opposite. I kept hearing from people who were frustrated, embarrassed, or worried about their devices, and who didn't know who to turn to. Most felt they couldn't ask a family member again, and the alternatives were expensive, impersonal, or both.

I started Falkirk Tech Help to fill that gap. I offer patient, honest, in-home tech help—the kind of service a knowledgeable neighbour would give, at a fair price, without making you feel silly for asking.

My background

I hold a 1st Class BSc in Computer Science from the University of Essex. I've spent years helping people with technology in a range of settings—from running coaching and training sessions to volunteering at a Code Club, teaching computing to children.

I also run One Blue Pixel, a web design and digital marketing agency, which means I work with technology every day. Whether it's a complex network problem or a simple phone setup, I've seen it before.

But qualifications aside, what matters most is how I work. I go at your pace. I explain things in plain English. I don't rush, I don't talk down to anyone, and I don't charge for anything I haven't fixed.

Who I help

Most of my customers are people who just want their technology to work—phone, laptop, WiFi, printer—without having to learn a whole new vocabulary to get there. Many feel they've been left behind by technology that's changed too quickly, or have been given confusing advice in the past.

I help people of all ages, but I have a particular soft spot for older adults who've been brushed off or made to feel like a nuisance. There is no such thing as a stupid question.